In Store Pickup

We provide in-store pickup to our 4747 Pioneers Blvd., Suite #110 location.  There are products that are only available for in-store pickups, like dog food.  In-store pickup is based on product availability and we may need to reschedule a pickup time based on shipment times from our warehouse to store.

* Free Shipping

Free shipping applies to orders in the Contiguous US locations only.  If you have questions, please contact customer service via phone or email at before you place your order for a calculated shipping cost guarantee. 

Shipping Information

Our orders are typically packaged and shipped within two business day after they are processed online, unless noted differently on the product page. Expedited orders must be placed before 11:00 AM CST to be shipped in a timely manner. Vests are custom-made per order and require 24-business hours for production time. Shipping time begins after completion of the vest creation, based off material availability.

ID Cards are custom-made per order your request and require 24-business hours for production time.

If there is a shipping error or damaged product please contact within 5 business days so this can be corrected.

SitStay does not ship on weekends (we need the weekends to spend with our families and dogs) and New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

Time in Transit listed below begins once your order has shipped, not from the time your order was placed.  

Estimated Shipping Cost & Delivery Date - USPS First Class Mail, Priority Mail 1, 2 and 3 Day and UPS Ground are Estimated Delivery Dates and are not guaranteed. Please use one of the other options for guaranteed delivery date.
We cannot control the shipper once the package leaves our facility. We will do our best to mitigate any delays in your package arriving to you.

Example of an order placed Sunday with UPS 2-Day Shipping:

Order placed Sunday. Processing and Vest creation begins on Monday.
Vest is processed for UPS pick-up on Tuesday. (This counts as Day 0)
Vest is Scheduled to arrive on Thursday by the end of the UPS delivery day. (Wednesday is Day 1 and Thursday is Day 2)

If the shipper sends a UPS 2nd Day Air package on Thursday, it will be delivered on Monday.

*Packages are picked up at End-Of-Day (usually around 3pm). Automated tracking emails are sent out when the packages are ready for pick up by UPS and USPS, which may be earlier in the day. Please refer above to the Day 0 count. Package labels created after 3pm may not be picked up by USPS and UPS until the next business day.

Contiguous United States

USPS Priority Mail (Estimated 2 - 3 full business days)
2nd Day (2 full business days)
Next Day (1 full business day)


USPS Priority Mail (Estimated 2 - 3 full business days)

U.S. Territories

USPS Priority Mail (Estimated 1 - 2 weeks)


USPS Priority Mail (Estimated 1 - 2 weeks)


Varies by carrier

Note to Candian Purchasers: Your country's government or customs office charges you a customs duty or import tax on your shipment. You are responsible for all customs duties imposed. SitStay has no control over the duty process and is unable to provide any information about possible duties, charges or rates in advance. Please consult with your local customs office for further information.

First Class Shipping is not insured. What this means is that the risk of loss for such items pass to you upon our delivery to the carrier.

Other Information

Holiday Shipping Times: Wondering if your package will arrive in time for the holidays? Check out USPS and UPS holiday shipping information here!
Our vests will not be in production the friday before Christmas Eve and New Year's Eve. If ordered during this time they will go into production the following Tuesday.

Please make sure your address is current, complete and correct. If you provide an incorrect address we will be unable to deliver your package and your dog will be disappointed by a delayed delivery!

    While most orders are delivered within the specified timeframes, some destinations may take longer. Estimated delivery times are not applicable to some items being shipped by a third party. 

    If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge. As items are shipped, we will send you emails detailing the shipments and tracking numbers.

    Unused items ordered in the wrong size/color can be exchanged within 30 days of purchase. Items must be returned according to pursuant to the same conditions required for returns as set forth above. Shipping charges will apply.