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  • Free shipping on ALL orders* over $75!! Yes, even your heavy items will ship for free as long as your cart total is over $75. If you have questions, please contact customer service via phone or email at before you place your order for a calculated shipping cost guarantee. (*Continental U.S. locations only)
  • Want to know your shipping costs? Just add an item to your Shopping Cart and immediately enter your U.S. zip code in the shipping estimator. No need to give us your life's history to figure out what your shipping will be!
  • We ship most items within 2 to 3 business days.
  • Please make sure your address is current, complete and correct. If you provide an incorrect address UPS will be unable to deliver your package and your dog will be disappointed by a delayed delivery!
  • Some items cannot fly and can only ship Ground. Federal regulations exclude pressurized containers. If we see your order with one of these items, we'll contact you with a change of shipping method.
  • We ship Monday through Friday. We need the weekends to spend with our families and dogs. We don't ship on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.